01 Summary

Cloud-certified IT professional with 10+ years supporting enterprise infrastructure across retail, healthcare, biotech, and scientific organizations. Most recently replaced a manual, spreadsheet-driven PC refresh workflow with a tested JavaScript tracking tool, while deploying 100+ endpoints through Windows Autopilot and Intune.

Previously introduced GitHub Enterprise, Jira Service Management, and centralized SQL Server infrastructure where none existed. Building DevOps skills in Python, Docker, CI/CD, and Infrastructure as Code toward a Cloud or DevOps Engineering role. AWS Cloud Practitioner and Azure Fundamentals (AZ-900) certified. U.S. Army Reserve veteran. Bilingual English/Spanish.

02 Experience

  1. Description

    Built a browser-based refresh tracker (JavaScript) to replace manual Excel workbooks — barcode serial capture, user-to-device pairing, per-device status pipeline, CSV import/export, and a printable status report, covered by a Node test suite. Deployed 100+ Windows endpoints via Windows Autopilot, imaging, and Intune enrollment for the NY Ross Buying Office computer refresh project. Maintained accurate asset records for every device — serial, assigned user, location, and status — across the refresh lifecycle.

    Tech

    • Windows Autopilot
    • Intune
    • JavaScript
    • Node.js

  2. Description

    Implemented Apple Business Manager (ABM) integrated with Intune MDM, enabling automated device enrollment (ADE) and zero-touch provisioning across the macOS and iOS fleet — eliminating manual setup steps. Delivered Tier 1/2 support to 200+ employees in a 24/7 model with global IT teams in India and Europe; maintained 95%+ SLA compliance in Zendesk. Partnered with development, QA, and business teams to deliver tested system changes with minimal production impact. Managed new-hire setups: laptops, mobile devices, printers, software, and account provisioning. Analyzed recurring ticket patterns and recommended infrastructure improvements, reducing repeat issues.

    Tech

    • Apple Business Manager
    • Darktrace
    • Docker
    • Intune
    • SAP B1
    • Sophos AV
    • Zendesk

  3. Description

    Provided first-line support to 500+ employees and lab staff in a HIPAA-regulated healthcare environment. Played key role during major incidents, executing business continuity procedures to minimize downtime. Onboarded 15+ new hires per month — account creation, laptop configuration, and security compliance. Resolved A/V, network connectivity, VPN, and remote access issues across locations.

    Tech

    • Confluence
    • Duo
    • Okta
    • SCCM
    • ServiceNow
    • Smartsheet

  4. Description

    Co-managed the Microsoft 365 tenant for 100+ users — provisioning, licensing, security, and compliance. Built Jira Service Management from the ground up — workflows, SLAs, and escalation paths where no system existed. Introduced GitHub Enterprise for the development team — evaluated, procured, and deployed it, establishing branching standards and access controls. Established a centralized SQL Server infrastructure for lab data, improving researcher accessibility. Led IT infrastructure setup during office relocation — zero unplanned downtime.

    Tech

    • DattoRMM
    • GitHub Enterprise
    • Jira Service Management
    • SQL Server
    • Windows

  5. Description

    Managed complete user lifecycle: onboarding, provisioning, equipment setup, and secure offboarding. Troubleshot VPN and network connectivity using FortiGate; supported A/V systems for 50+ person events. Created and configured virtual machines for user and business requirements; administered Box cloud storage. Investigated Cortex XDR security alerts and resolved CyberArk SSO issues; managed Cisco Meraki network infrastructure.

    Tech

    • Box
    • Cisco Meraki
    • CyberArk
    • Cortex XDR
    • FortiGate
    • VMware

  6. Description

    Key contributor to the OneView Windows 10 upgrade — coordinated migrations for 200+ clinical workstations across BWH and MGH. Co-developed an internal bug-tracking web application using JavaScript and Node.js for Radiation Oncology. Provided desk-side and remote support for Radiology (BWH) and Radiation Oncology (MGH) in a HIPAA-regulated environment.

    Tech

    • Angular
    • GitHub
    • JavaScript
    • Node.js
    • SmartDeploy
    • Citrix Workspace
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03 Military

U.S. Army seal
U.S. Army Reserve

12W Carpentry and Masonry

E-4 Specialist

2010 – 2018

Deployed to Kuwait, Operation Inherent Resolve

E-4 Specialist rank insignia
Download resume Get in touch

mail@roosevelt.info