01 Summary
IT Engineer with 7+ years supporting distributed technical environments across finance, healthcare, biotech, and scientific organizations. Most recently delivered Tier 1/2 support to a 24/7, globally distributed organization across North America, India, and Europe.
Strengths in Microsoft 365 administration, IT service management, and infrastructure troubleshooting, with a track record of process improvements that reduce recurring issues. Actively building cloud and automation skills (Azure, Python, Docker) toward a DevOps / Cloud Engineer focus. AWS Cloud Practitioner and Azure Fundamentals (AZ-900) certified. U.S. Army Reserve veteran. Bilingual English/Spanish.
02 Experience
03 Projects
-
Jira Service Management Implementation —
Ventus Therapeutics
Built IT ticketing platform from scratch with custom workflows and SLAs -
OneView — Windows 10 Upgrade — MGH /
BWH Radiology
Coordinated OS migration across 200+ workstations -
Bug-Tracking Web App — Mass General
Hospital
Co-built an internal tool using JavaScript and Node.js for departmental issue tracking
04 Training
- Windows Server
- Network+
- Security+
- Linux
05 Military
12W Carpentry and Masonry
E-4 Specialist
2010 — 2018
Deployed to Kuwait — Operation Inherent Resolve
