01 Summary
Reliable IT Engineer with 10+ years of experience delivering hands-on technical support across finance, healthcare, biotech, and scientific organizations. Currently providing white-glove desktop support to 1,700+ end users at a major quantitative finance firm.
Expert in end-user support, Microsoft 365 administration, and IT service management across distributed teams. Known for high customer satisfaction, strong troubleshooting instincts, and process improvements that reduce recurring issues. AWS Cloud Practitioner and Azure Fundamentals (AZ-900) certified. U.S. Army Reserve veteran. Bilingual English/Spanish.
02 Experience
03 Training
- Windows Server
- Network+
- Security+
- Linux
04 Military
12W Carpentry and Masonry
E-4 Specialist
2010 — 2018
Deployed to Kuwait — Operation Inherent Resolve
